Shipping & returns

Shipping Policy:

Shipping Methods:
We offer various shipping methods to ensure that your order reaches you in a timely manner. The available shipping methods will be displayed during the checkout process, and you can choose the one that best suits your needs.

Processing Time:
Once your order has been placed, we will process it within 3 business days. During this time, we will verify the payment, pack the items, and prepare them for shipment. Please note that processing time does not include weekends or public holidays.

Shipping Time:
The shipping time refers to the time it takes for your order to be delivered after it has been shipped. Shipping times may vary depending on your location and the shipping method selected. Once your order has been shipped, you will receive a confirmation email with tracking information to monitor the progress of your delivery.

Shipping Costs:
The shipping cost will be calculated based on the weight, dimensions, destination, and shipping method chosen for your order. The exact shipping cost will be displayed during the checkout process before you finalize your purchase.

International Shipping:
We offer international shipping to most countries. However, please note that customs duties, taxes, and any additional fees imposed by your country's customs agency are the responsibility of the customer.

Returns Policy:

Eligibility:
We accept returns for most items within 3 days from the date of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Certain items such as perishable goods, intimate apparel, and personalized items may not be eligible for return due to hygiene or customization reasons.

Return Process:
If you would like to return an item, please contact our customer support team within the specified return period. They will guide you through the return process and provide you with a return authorization. Please ensure that the item is securely packaged to prevent damage during transit.

Return Shipping:
The cost of return shipping will be the responsibility of the customer unless the return is due to an error on our part or a defective item. We recommend using a trackable shipping method and obtaining proof of postage for your return shipment.

Refunds:
Once we receive and inspect the returned item, we will process the refund within [X] business days. The refund will be issued using the original payment method used during the purchase. Please note that the original shipping charges are non-refundable unless the return is due to an error on our part.

Exchanges:
We currently do not offer direct exchanges. If you would like to exchange an item, we recommend returning the unwanted item and placing a new order for the desired item